Award Winning MES Support

At POMS we do things differently. Support Team members are seasoned and hands on engineers who have years of expertise in RD Engineering or Professional Services Group before joining the MES Support team. Support Engineering is not a ‘step-in-the-door’ here at POMS. In fact, many MES support members have been on project teams and MES go-lives to carry the torch for our customers for life. They are software heroes!

Contact

  • 24 Hours

    24 Hours

  • 7 Days a Week

    7 Days a Week

  • 365 Days a Year

    365 Days a Year

A Team of POMSnet MES Experts are Ready for You

The POMS Support Difference

For any customer needs we provide three easy options to contact us:

The POMS Support Difference

Our support model is the best in the industry. We go beyond an '800' number, like our annual on-site health checks or our hosting a POMS User Group for the MES community and instructor lead training at your site or our offices.

  • POMS' Customer Support Centers are available 24 / 7 to all Customers

    POMS' Customer Support Centers are available 24 / 7 to all Customers

  • Subject Matter Expert (SME) Access

    Subject Matter Expert (SME) Access

  • Never Forced to Upgrade. POMS<em>net</em> is support for life for active customers

    Never Forced to Upgrade. POMSnet is support for life for active customers

  • Included Annual On Site System Health Check and Audit

    Included Annual On Site System Health Check and Audit

  • POMS User Group Conference

    POMS User Group Conference

  • Customer Advisory Board

    Customer Advisory Board

  • Training Credits

    Training Credits

  • Product Warranty

    Product Warranty

What Did You Learn At The POMS Users Group This Year?

MES Product Road Map

Reasons to look forward to the POMS Users Group conference. Meet other customers, hear invited industry experts, and review new technology providers that give a first look at latest MES product road maps.

“What we were able to cover was extremely useful and will help us with the planning future releases, infrastructure requirements/considerations, validation strategies, etc.”

MES Customer Base Networking

“Loved it so much! We need to do this more frequently, like a bi-annual chat or webex. I really like all the changes that are happening at POMS and the new customers.”

Networking at the conference will show how other companies have implemented POMSnet Aquila in new ways. The full scope of what POMSnet Aquila can do for you is at the next user conference.

POMS User Group Conference

Where Smart Manufacturing Meets Paperless Manufacturing

Over 30 years of life science experience knowledge built-in and delivered by the industry

Where Smart Manufacturing Meets Paperless Manufacturing
  • Aesthetic User InterfaceAesthetic User Interface
  • Mobile Device ReadyMobile Device Ready
  • Operator Intuitive ScreensOperator Intuitive Screens
  • Cloud Based & Web Based SaaSCloud Based & Web Based SaaS
  • SaaS Model Options SaaS Model Options
  • Commercial Off-the-shelfCommercial Off-the-shelf
  • Any BrowserAny Browser