Award Winning MES Support

At POMS we do things differently. Support Team members are seasoned and hands on engineers who have years of expertise in Software Engineering or Professional Services Group before joining the MES Support team. Support Engineering is not a ‘step-in-the-door’ here at POMS. In fact, many MES support members have been on project teams and MES go-lives to carry the torch for our customers for life. They are software heroes!

Contact

  • 24 Hours

    24 Hours

  • 7 Days a Week

    7 Days a Week

  • 365 Days a Year

    365 Days a Year

A Team of POMSnet MES Experts are Ready for You

The POMS Support Difference

For any customer needs we provide three easy options to contact us:

The POMS Support Difference

Our support model is the best in Life Science Manufacturing. We go beyond an '800' number, like our MES Health Checks or hosting a POMS User Group for the MES community and instructor lead training at your site.

  • POMS' Customer Support Centers are available 24 / 7 to all Customers

    POMS' Customer Support Centers are available 24 / 7 to all Customers

  • Subject Matter Expert (SME) Access

    Subject Matter Expert (SME) Access

  • Never Forced to Upgrade. POMS<em>net</em> is support for life for active customers

    Never Forced to Upgrade. POMSnet is support for life for active customers

  • Includes MES System Health Check and Recommendation Report

    Includes MES System Health Check and Recommendation Report

  • POMS User Group Conference: POMS CON

    POMS User Group Conference: POMS CON

  • Customer Advisory Board

    Customer Advisory Board

  • Instructor Lead or Self Pace Virtual Training

    Instructor Lead or Self Pace Virtual Training

  • Over 800+ Knowledge Base Articles

    Over 800+ Knowledge Base Articles

What Did You Learn At POMS CON This Year?

Aquila MES Product Road Map

Reasons to look forward to the POMS CON customer meeting. Meet other customers, hear invited industry experts, and review new technology providers that give a first look at latest MES product road maps.

“What we were able to cover was extremely useful and will help us with the planning future releases, infrastructure requirements/considerations, validation strategies, etc.”

POMS Customer Networking

“Loved it so much! We need to do this more frequently, like a bi-annual chat or virtual. I really like all the changes that are happening at POMS and the new customers.”

Networking at the conference will show how other companies have implemented Aquila MES in new ways. The full scope of what POMSnet Software can do for you is at the next POMS CON 26.

One of the most popular moments at POMS CON: the open roundtable. Customers, partners, and POMS experts gathered to share experiences, ask questions, and collaborate on best practices for GMP manufacturing. Every 18 months, this is where new ideas take shape.

The conversations at POMS CON are unlike any other conference. You leave with solutions—not just notes.

Customers took the stage to present upgrade journeys across Aquila MES, Volare, and Archeo. From harmonizing workflows to simplifying validation activities, participants learned firsthand how other GMP facilities are modernizing their manufacturing systems with POMS solutions.

Hearing real upgrade stories from real users helped us plan our own roadmap with confidence

Our Review By Exception breakout session brought customers together for a deep dive into modern batch review strategies. Attendees shared real-world challenges and successes using Aquila MES, Falcon, and the POMS Validation Kit to streamline GMP operations. The room was full of conversation, collaboration, and practical takeaways.

POMS CON always gives us ideas we can put to work immediately. The breakout sessions are worth the trip alone.

Attendees stopped by our demo station for a hands-on look at the latest Aquila MES features. Our team showcased enhancements, answered questions, and helped users explore new capabilities across Aquila, Falcon, Volare, and Archeo.

Seeing the new Aquila version in action made us excited for what’s next. The POMS team listens—and it shows.

POMS CON Customer Meeting

Where Smart Manufacturing Meets Paperless Manufacturing

Over 30 years of life science experience knowledge built-in and delivered by the industry

Where Smart Manufacturing Meets Paperless Manufacturing
  • Aesthetic User InterfaceAesthetic User Interface
  • Mobile Device ReadyMobile Device Ready
  • Operator Intuitive ScreensOperator Intuitive Screens
  • Cloud Based & Web Based SaaSCloud Based & Web Based SaaS
  • SaaS Model Options SaaS Model Options
  • Commercial Off-the-shelfCommercial Off-the-shelf
  • Any BrowserAny Browser